Postage at Tecnocomputers

Our goal is to exceed customer’s delivery expectations and we regularly do. Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

All postage is calculated at checkout dependent on the number of items that are shipped and cost of your order. Our preferred carrier is Australia post and all items are tracked for your convenience. We also utilise Fastway (Aramax). Please choose your preferred shipping method at checkout.

We aim to ship your order within 1 – 2 business days depending on the size and items of your order. This excludes pre-built computers. If a prebuilt computer is in stock, it will be shipped within 1 – 2 business days. Custom prebuilts and built to order will vary depending on the length of the build. Updates will be provided via email and your online account.

As much as endeavour to get your order to you quickly. Once it is with Australia post/Fastway this is then out of our hands in terms of how quickly it will get to you. Generally 90% of our orders arrive on time. Please check your tracking for the latest up to date timeframes.

Shipping Policy

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days and in that case, we will contact you to notify of this. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order (due to backorders), we will contact you via email or telephone. 

All orders are sent with a signature on delivery. This is in order for us to ensure that in the event that any damage or the item is lost the item is covered. Please understand that despite our efforts to ensure that your items are securely packed when the item is with the carrier it is out of our control.

How do I know what my tracking number is?

Our preferred suppliers are Australia Post and Fastway (Aramax).

Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search
Or Fastway’s website: https://www.aramex.com.au/tools/track?l=.

Otherwise use the link below to track your order or log in to your account to view updates on your order.

If your order has been processed and you have not yet received your tracking number, it’s possible the email may have been sent to your ‘Spam’ or ‘Junk’ folder. If you still have not received it, please send us an email which includes your order number to info@tecnocomputers.com.au or call us on (07) 4696 1285.

Have any questions? Feel free to email us at info@tecnocomputers.com.au or click here for our contact us page.