Website Hosting Terms and Conditions

Website Hosting Terms and Conditions

Updated: 27/03/2025

Welcome to TecnoComputers’ Web Hosting Services!

These terms and conditions outline the rules and regulations for the use of TecnoComputers’ Website Hosting Services, Domain Name Registrations, and Email Packages.

By accessing and using our services, you accept these terms and conditions in full. Do not continue to use TecnoComputers’ services if you do not accept all of the terms and conditions stated on this page.

Herein any service provided by TecnoComputers, including but not limited to website hosting, email packages, domain names, will hereinafter be referred to as (‘the services’).

1. Service Provision

  • We agree to provide reliable website hosting services, domain name registration, and email packages as per the chosen plan. These services may change from time to at our sole discretion. Server uptime will be maintained at 99.9%, barring unforeseen circumstances, maintenance periods as determined is appropriate in our sole distraction, any force majeure events, events outside our control, acts of god, or any interruption expected or otherwise.

2. Use of Services

  • The services provided are for lawful purposes only.
  • Users must not use the services in any way that causes, or may cause, damage to the services or impairment of the availability or accessibility of the services.
  • By using the services you indemnify us absolutely and irrevocably of any liability for any act of omission by you, your servants or agents or related party in using the services or a related activity.

3. Domain Names

  • Domain name registration is subject to availability and adherence to the registrar’s policies.

The user is responsible for renewing their domain names. We will send reminders, but the ultimate responsibility lies with the User. The User indemnifies us absolutely and irrevocably of any liability or damage, consequential or otherwise, for any act of omission by you, your servants or agents or related party in renewing or not renewing any domain name. The renewal of the domain name will be entirely your responsibility.

4. Email Packages

  • Email services are provided with the understanding that they will not be used for spamming or illegal activities.
  • We reserve the right to suspend email services if they are used for activities that violate our policies.
  • The User indemnifies us absolutely and irrevocably of any liability or damage, consequential or otherwise, for any act of omission by you, your servants or agents or related party for any email sent or received or not sent or not received with by mistake or intentionally or for any interruptions in this service.

5. Customer Service

  • We provide customer support via email, chat, and phone.
  • Support response times may vary but we aim to respond as quickly as possible, typically within 1 – 4 business days. This is not a guarantee or warranty but rather an estimate, actual times will vary.
  • Customers can use the support section in the account dashboard for assistance.

6. Payment Terms

  • Services are billed on a subscription basis and must be paid in advance.
  • Failure to make payment may result in suspension or termination of services.

7. Cancellation and Refunds

  • Users may cancel their services at any time. However, once domain names are provisioned, they are non-refundable.
  • When a service is cancelled, the service will continue until the end of the current billing period.

8. Modifications to Terms

  • We reserve the right to modify these terms and conditions at any time. Users will be notified of significant changes.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Australia for the resolution of any disputes.

10. Plan Upgrades and Downgrades

  • Users have the flexibility to upgrade or downgrade their website hosting plans at any time during their billing period.
  • If you upgrade your plan, an additional charge will be applied to your account, prorated for the remaining time in your current billing cycle.
  • In the case of a downgrade, a credit will be applied to your account, also prorated for the unused time in the current billing cycle.
  • This prorated balance will be adjusted in your next billing statement following the change in service plan.

Contact Information for TecnoComputers

If you have any queries regarding any of our terms or require support, please contact us through the following channels:

  • Email: info@tecnocomputers.com.au
  • Support Dashboard: Access the support section in your account dashboard for assistance.

Acceptable Use Policy

TecnoComputers is committed to providing high-quality services to all of our clients and we expect them to use these services responsibly. This Acceptable Use Policy outlines the appropriate use of all services provided by TecnoComputers.

General Conduct

  • Clients are required to use the TecnoComputers services in a manner consistent with any and all applicable laws and regulations.
  • Usage of services that disrupts the normal use of the network for other TecnoComputers clients is not allowed.
  • Using excessive bandwidth to disrupt the TecnoComputers network so that it would interfere with the services of other users.

Prohibited Activities

The following activities are prohibited on all services provided by TecnoComputers:

  • Illegal Activities: Any activity that violates local, state, national, or international law.
  • Harmful Activities: Activities that can be harmful to others or our operations or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions.
  • Infringing Content: Use of the service to transmit material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other intellectual property rights of any third party.
  • Abusive Content: Use of the service to make available any material that is abusive, or otherwise objectionable.
  • Spam: Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”).
  • System and Network Security: Violations of system or network security are prohibited and may result in criminal and civil liability.

Enforcement

  • TecnoComputers reserves the right to investigate suspected violations of this Acceptable Use Policy. You authorise us to obtain any and all documents or records that we request from you.
  • Upon determination of a violation, TecnoComputers may take action, including suspension or termination of service, restricting access, and more.
  • TecnoComputers may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.

Reporting Violations If you believe there is a violation of this Acceptable Use Policy, please contact us at info@tecnocomputers.com.au

INDEMNITY:

The User indemnifies us absolutely and irrevocably of any liability or damage, consequential or otherwise, for any act of omission by you, your servants or agents or related party for whilst using the services, or for any interruption to services.